Cally Escapes

Please read the following terms and conditions carefully prior to your stay. By making a booking with Cally Escapes you agree to the terms outlined below.

1. MAKING A BOOKING
Guests must be 18 years of age or over to make a booking.
Bookings may be made directly through our website or through third-party platforms such as Booking.com or Airbnb. A booking is confirmed once payment has been successfully processed and you receive a confirmation email.
We strongly recommend that guests arrange suitable travel or holiday insurance to cover unexpected cancellations or travel disruptions.

2. PAYMENTS
Payment terms will be shown during the booking process.
Depending on the rate selected, a deposit may be required at the time of booking with the remaining balance due before arrival.
Bookings made within the balance payment period must be paid in full at the time of booking.

3. CHECK-IN AND CHECK-OUT
Check-in is from 15:00 (3:00 PM) on the day of arrival.
Check-out is by 10:30 AM on the day of departure unless otherwise agreed in advance.
Arrival instructions and access details will be provided prior to your stay.

4. OCCUPANCY
Only the number of guests stated in the booking are permitted to stay at the property unless agreed in advance.
The person making the booking is responsible for the behaviour and actions of all guests within their party.

5. CARE OF THE PROPERTY
Guests are expected to treat the property with care and respect during their stay.
The accommodation should be left clean, tidy and in a reasonable condition upon departure.
Any damages, breakages or issues should be reported during your stay.

6. DAMAGES
Guests are responsible for any damage, breakage or loss caused during their stay.
The cost of repair or replacement may be charged if items are damaged, removed or lost.
Accommodation left in an excessively dirty condition may result in an additional cleaning charge.

7. SMOKING
All Cally Escapes properties are strictly non-smoking.

8. BEHAVIOUR
Guests are expected to behave respectfully towards neighbours and the surrounding community.
Excessive noise, anti-social behaviour or damage to the property may result in termination of the stay without refund.

9. ITEMS LEFT BEHIND
If an item is left behind and can be posted, we will arrange its return subject to postage and packaging costs being covered.
Items that cannot be posted will be held for 14 days to allow time for collection.

10. PERSONAL BELONGINGS
Cally Escapes cannot accept responsibility for loss or damage to personal belongings during your stay.
Personal items are left at the guest’s own risk.

11. ACCESS TO THE PROPERTY
We reserve the right to enter the property at reasonable times if required for maintenance, safety checks or emergency repairs.

12. CANCELLATIONS
Cancellation terms will be shown during the booking process and may vary depending on the rate selected.

Cancellation terms depend on the rate selected at the time of booking and will be clearly shown during the booking process.

For direct bookings made through the Cally Escapes website:

If a booking is cancelled 14 days or more before the arrival date, any payments made will be refunded in full.

If a booking is cancelled less than 14 days before the arrival date, the total booking amount may be non-refundable unless the property is successfully re-booked for the same dates.

If we are able to re-let the accommodation for the same dates and price, a refund may be issued at our discretion.

All cancellations must be made in writing via email.. We strongly recommend that guests arrange appropriate travel insurance to cover unexpected cancellations, illness, or travel disruptions.

13. FORCE MAJEURE
Cally Escapes cannot be held responsible for circumstances beyond our control including severe weather, natural disasters, power outages or other unforeseen events that may affect your stay.

14. HOLIDAY LET NOTICE
The booking agreement confers the right to occupy the accommodation for a holiday only and does not create a tenancy under the Housing (Scotland) Act 1988.

15. WEBSITE USE
All content on this website, including text, images and branding, is the property of Cally Escapes unless otherwise stated. Content may not be copied, reproduced or redistributed without permission.
While we aim to ensure all information on this website is accurate and up to date, Cally Escapes cannot guarantee the completeness or accuracy of the information provided.

16. CONTACT
If you have any questions regarding your booking or these terms and conditions please contact:
info@callyescapes.scot

Terms & Conditions

Cally Escapes

Cally Escapes respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect any information you provide when using our website or booking accommodation with us.

1. INFORMATION WE COLLECT

We may collect and process the following information:

Personal information such as your name, email address and contact details when you make a booking or enquiry.

Booking information including stay dates, number of guests and accommodation preferences.

Communication records when you contact us via email or through our website.

Technical information such as IP address, browser type and pages visited on our website.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to: Process and manage accommodation bookings.

Respond to enquiries or requests.

Send booking confirmations and arrival information.

Improve our website and guest experience.

Comply with legal and regulatory obligations.

We do not sell or share your personal information with third parties for marketing purposes.

3. BOOKING PLATFORMS AND THIRD PARTIES

If you make a booking through third-party platforms such as Booking.com or Airbnb, your personal information will also be processed in accordance with their privacy policies.

Our website may use third-party services such as booking platforms, payment processors or analytics tools to operate effectively.

4. COOKIES

Our website may use cookies to improve functionality and analyse website traffic.

Cookies are small text files stored on your device which help us understand how visitors use our website.

You can choose to accept or decline cookies through your browser settings.

5. DATA SECURITY

We take reasonable steps to protect your personal information from loss, misuse or unauthorised access.

Your information is stored securely and only used for the purposes outlined in this policy.

6. DATA RETENTION

We only keep personal information for as long as necessary to fulfil the purposes for which it was collected, including legal or regulatory requirements.

7. YOUR DATA RIGHTS

• Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal data where appropriate.

• Object to or restrict the processing of your data.

To exercise any of these rights, please contact us using the details below.

8. LINKS TO OTHER WEBSITES

Our website may contain links to other websites. Once you leave our website we are not responsible for the privacy practices of those websites.

9. CHANGES TO THIS POLICY

Cally Escapes may update this Privacy Policy from time to time. Any updates will be posted on this page.

10. CONTACT

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

sarra@callyescapes.scot or info@callyescapes.scot

Privacy Policy

COOKIES POLICY

Cally Escapes

This Cookies Policy explains how Cally Escapes uses cookies and similar technologies when you visit our website.

1. WHAT ARE COOKIES

Cookies are small text files that are placed on your device when you visit a website. They help websites function properly and provide information about how visitors use the site.

Cookies do not give us access to your computer or any personal information other than the data you choose to share with us.

2. HOW WE USE COOKIES

We may use cookies to:

Improve the functionality and performance of our website.

Understand how visitors interact with our website.

Help ensure the website works correctly and securely.

Some cookies may be used for analytics to help us understand how visitors use our website so we can improve it.

3. TYPES OF COOKIES WE MAY USE

Essential Cookies
These cookies are necessary for the website to function properly and cannot be switched off.

Analytics Cookies
These cookies help us understand how visitors use the website by collecting anonymous information about page visits and traffic.

Third-Party Cookies
Some services used on our website, such as booking systems or analytics tools, may place cookies on your device.

4. MANAGING COOKIES

Most web browsers allow you to control cookies through browser settings. You can choose to block or delete cookies at any time.

Please note that disabling some cookies may affect the functionality of certain parts of the website.

5. CHANGES TO THIS POLICY

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our services. Any updates will be posted on this page.

6. CONTACT

If you have any questions about this Cookies Policy, please contact:

info@callyescapes.scot